Frequently Asked Questions

Everything you need to know about shopping at Rise & Fall.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unused and unwashed items. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.

How can I track my package?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products sustainably sourced?

Quality and ethics are at our core. We partner with manufacturers who prioritize sustainable materials and fair labor practices to ensure every product meets our high standards.